Av. Naciones Unidas 5279, Col. Jardines Universidad

+52 3325482012

[email protected]

MASCOTAS JARDINES

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Privacy Policy

‌Effective Date: October 26, 2026‌

1. Introduction

MASCOTAS Y JARDINES, S.A. DE C.V. (“we”, “us”, or “our”) is committed to protecting the personal data and privacy rights of all users who visit and make purchases through our website www.mascotasjardines.com, a dedicated e-commerce platform offering curated, pet-safe pet accessories including grooming tools, interactive toys, travel water bottles, and other pet care products for dog, cat, and small companion animal owners across Mexico.

This Privacy Policy is designed to clearly inform you how we collect, use, store, share, and protect your personal information when you access our website, browse our product catalog, submit contact inquiries, complete purchases, or interact with any of our site features. We have drafted this document in a transparent, easy-to-understand manner to ensure you fully comprehend your rights over your personal data, and our full compliance with applicable global and Mexican data protection regulations, including the Federal Law for the Protection of Personal Data Held by Private Parties, as well as aligned global standards set out in the General Data Protection Regulation (GDPR) for any international visitors.

Your privacy is our highest priority. By accessing and using www.mascotasjardines.com, you acknowledge that you have read, understood, and agree to the practices outlined in this Privacy Policy. If you do not agree with the terms laid out below, please refrain from using our website and our related shopping services.

Our full contact details for all privacy-related inquiries are as follows:

  • Company Name: MASCOTAS Y JARDINES, S.A. DE C.V.
  • Mailing and Physical Address: Av. Naciones Unidas 5279, Col. Jardines Universidad
  • Contact Phone Number: +52 3325482012
  • Contact Email: [email protected]

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information processed by our team through every interaction you have with www.mascotasjardines.com, including but not limited to:

  • Data collected when you browse our website, view product listings, and interact with site features
  • Information submitted when you create a user account, sign up for our promotional email newsletter, or submit a contact form inquiry
  • Data you provide during the checkout and payment process when you place an order for our pet accessories
  • Information collected automatically through cookies, analytics tools, and embedded third-party features such as mapping tools, payment gateways, and font services as you navigate our site
  • All data shared between our team and our trusted third-party partners including logistics providers, payment processors, and customer support solution vendors to fulfill your order and maintain our platform operations.

This policy does not cover the practices of external websites that may be linked from our www.mascotasjardines.com platform, and we are not responsible for the privacy policies or data handling procedures of those third-party sites. We strongly encourage you to review the privacy terms of any external platform you access through links on our website before providing any personal information.

3. Types of Personal Information We Collect

We strictly follow the principle of data minimization, only collecting information that is directly necessary to deliver our e-commerce services, improve your shopping experience, and meet our legal compliance obligations. The categories of personal information we may collect include:

3.1 Information You Provide Voluntarily to Us

  • ‌Account Registration Data‌: If you choose to create a user account on our website, we will collect your full name, valid email address, and a password of your choosing to help you manage your order history, save preferred shipping addresses, and track ongoing purchases. You may also optionally upload a profile avatar and share additional personal preferences related to your pets to receive more tailored product recommendations.
  • ‌Order and Transaction Data‌: When you complete a purchase of our pet products, we collect your full name, complete shipping address, contact phone number, billing address, and the specific products you have selected to process your payment and arrange for timely delivery of your order. We do not store full, complete credit or debit card details on our own servers – all sensitive payment card information is processed securely through our PCI DSS compliant third-party payment gateways.
  • ‌Inquiry and Contact Data‌: If you submit a message through our contact page, reach out to our customer support team via email, or communicate with us through our online chat feature, we will collect your name, email address, phone number, and the full content of your message to respond to your questions about our products, order status, returns, or any other concerns you may have.
  • ‌Newsletter Subscription Data‌: If you opt in to receive our promotional emails, new product arrival alerts, and exclusive discount offers for our pet gear, we collect your email address and your stated pet preference information, where provided, to send you relevant, personalized content. You may unsubscribe from these marketing communications at any time, with clear opt-out links included in every marketing email we send.

3.2 Information Collected Automatically When You Visit Our Site

When you browse www.mascotasjardines.com, we and our authorized analytics partners automatically collect standard technical information through cookies and similar tracking technologies to improve site performance and understand how users interact with our product listings. This automatic data includes:

  • Your device IP address, browser type and version, operating system, and general geolocation data at the city level
  • Details of your visit including the specific product pages you viewed, referral sources that brought you to our website, time spent on each page, click paths across our site, and other browsing behavior data
  • Preference settings such as your selected language, saved shopping cart contents, and cookie consent preferences.

We only use this automatically collected data to troubleshoot technical site issues, optimize our product catalog layout, analyze overall site traffic patterns, and deliver a smoother, faster shopping experience for all visitors, and we will never tie this anonymous browsing data to your individually identifiable personal information without your explicit additional consent.

4. How We Use Your Personal Information

All processing of your personal information follows legitimate, clearly defined purposes that are directly disclosed at the point of data collection. The core purposes for which we use your information are:

  1. ‌Order Fulfillment and Transaction Administration‌: We use your transaction, shipping, and contact data to process your payment, verify your order details, coordinate deliveries with our logistics partners, send you order confirmation and shipping tracking updates, resolve any post-delivery issues, and process eligible returns or refunds in line with our published Refund and Returns Policy. This processing is necessary to fulfill our contractual obligations to you as a customer.
  2. ‌Platform Functionality and User Experience Improvement‌: We use your account data, browsing behavior insights, and feedback you share to maintain the core functionality of our e-commerce site, fix technical bugs, refine our product recommendation system, add new features that align with customer needs, and ensure the website loads correctly on all device types for a seamless shopping journey.
  3. ‌Customer Support and Communication‌: We use your contact information to respond to your submitted inquiries, resolve order disputes, notify you of any unexpected product delays or item backorders, and provide timely assistance if you encounter issues with our website or your received products.
  4. ‌Marketing and Promotional Outreach‌: With your explicit separate opt-in consent, we may send you personalized marketing emails featuring new pet product arrivals, exclusive limited-time offers, pet care tips, and updates to our service policies. You can withdraw your consent to receive these marketing messages at any time, without any negative impact on your ability to make future purchases from our website.
  5. ‌Legal Compliance and Security Protection‌: We process your personal data to comply with applicable tax, commercial, and consumer protection laws that apply to our e-commerce operations in Mexico, implement anti-fraud checks to protect our users and our business from unauthorized transactions, enforce our published Terms of Service, and safeguard the security and integrity of our website against unauthorized access or cyberattacks.

5. Cookies and Third-Party Embedded Services

Our website uses cookies, small text files stored on your device, to distinguish your session from other visitors, remember your shopping cart contents, save your preferred settings, and gather aggregate anonymized site usage data. We categorize the cookies we use as follows:

  • ‌Strictly Necessary Cookies‌: These cookies are essential for the basic function of our e-commerce site, enabling you to log in to your account, add products to your cart, and complete the checkout process. They cannot be disabled in our standard site systems, and they do not store any of your personal identifiable marketing data.
  • ‌Performance Cookies‌: These cookies help us count anonymous aggregate visitor traffic and analyze how users navigate across our product pages to improve our site load speeds and optimize our catalog layout. All data collected by these cookies is fully anonymized.
  • ‌Functional Cookies‌: These cookies remember your personal preferences such as your selected language and saved shipping addresses to create a more customized experience every time you return to www.mascotasjardines.com.
  • ‌Marketing Cookies‌: With your separate explicit consent, these cookies may be placed by our advertising partners to build a profile of your browsing interests and show you relevant, targeted advertisements for our pet products on external platforms after you leave our website.

We also integrate trusted third-party embedded services on our platform, including secure payment gateways, map location tools, web font services, and traffic analytics tools. All of these third-party providers are required to meet strict data protection standards aligned with our privacy commitments, and they will only process your personal information in line with the specific purposes we have disclosed to you.

6. Sharing and Disclosure of Your Personal Information

We will never sell, rent, or trade your personal identifiable information to external third parties for unrelated commercial purposes. We may only share your data with carefully selected trusted parties under the following limited, clearly defined circumstances:

  • ‌Authorized Service Providers‌: We share necessary data with our vetted logistics and delivery partners only to the extent required to ship your ordered products to your provided address, with our PCI-compliant payment processors to complete your purchase transactions securely, and with our cloud hosting providers to store your order data securely on protected servers. All of these partners sign strict data processing agreements with us that require them to protect your personal data to the same high standards we maintain, and they are prohibited from using your information for any secondary purposes outside of the explicit services they deliver to us.
  • ‌Legal and Regulatory Requests‌: We may disclose your personal information if we are required to do so by applicable Mexican law, valid court order, or formal government regulatory request. We will only release the minimum scope of data strictly required to meet that legal obligation, and we will make reasonable efforts to notify you of the request before disclosing your information where legally permitted to do so.
  • ‌Business Transfer Context‌: In the event of a full or partial merger, acquisition, or sale of all or a portion of our company assets, your stored personal information may be transferred to the succeeding organization as part of the transaction. We will require the acquiring party to uphold the terms of this Privacy Policy to protect your personal data rights, and we will notify all registered users of the change in organizational data control via prominent notice on our website at least 30 days before the transfer takes effect.

7. Cross-Border Data Transfers

As a Mexican e-commerce business primarily serving local customers, most of the personal information we collect is stored on secure servers located within Mexican national territory. However, some of our third-party service providers operate cloud infrastructure located outside of Mexico, which may result in your personal data being transmitted to jurisdictions outside of the country. Whenever any personal data of Mexican users is transferred across national borders, we will ensure that the transfer complies fully with all applicable Mexican data protection regulations, that the overseas data recipient maintains an adequate level of personal data protection, and that we execute the required standard data protection contracts with those overseas recipients to legally safeguard your personal information rights.

We will also maintain clear public notification of all cross-border data transfer activities, and provide you with easy access to information about the identities of all overseas receiving parties, the full purpose of the cross-border processing, and the procedures you can follow to exercise your data rights against those overseas entities. For all cross-border processing of personal data, we will obtain the required separate explicit consent from you before we transfer any of your personal identifiable information outside of Mexico, except in limited circumstances where the transfer is necessary to directly complete and fulfill your placed order.

8. Data Storage and Security Protection

We retain your personal information only for as long as is strictly necessary to fulfill the exact purposes for which it was originally collected. For order transaction data, we retain the relevant records for the full duration required by applicable Mexican tax and commercial law, typically 10 years after your order is completed. For registered user account data, we retain your information for as long as your account remains active, or as needed to resolve any ongoing disputes, enforce our service agreements, and meet our legal compliance obligations. If you request to delete your user account, we will permanently and fully erase all of your personal identifiable data from our active systems within 30 business days, except for the limited subset of data we are legally required to retain for mandatory regulatory and archival purposes.

We implement comprehensive, industry-standard multi-layer technical and organizational security measures to protect your personal information from unauthorized access, accidental loss, alteration, or disclosure: all sensitive personal data including payment information and shipping details is encrypted both in transit and at rest using up-to-date AES-256 encryption protocols, our internal team has strict role-based access controls that limit access to customer personal data only to the small number of authorized employees who need that information to fulfill their job duties to process your order, and we conduct regular periodic security audits and full offline encrypted data backups to prevent data loss in the event of an unforeseen system outage. We also maintain strict incident response protocols to immediately notify relevant regulatory authorities and affected users within the legally required 72-hour notification window in the unlikely event that a personal data security breach occurs that poses a high risk to your privacy rights.

9. Your Rights Over Your Personal Information

Under applicable data protection laws, you hold full, enforceable rights over all of your personal information that we process. You may exercise any of the following rights at any time, free of charge, by submitting a request to our data protection team using the contact details provided at the start of this Privacy Policy:

  • ‌Right of Access‌: You may request a full, clear copy of all of the personal identifiable information we hold about you, along with a complete explanation of all the ways we have processed that data.
  • ‌Right to Rectification‌: If you find that any of the personal information we hold about you is incomplete, out of date, or incorrect, you may submit a request for us to correct and update that data immediately.
  • ‌Right to Erasure (“Right to be Forgotten”)‌: You may request that we fully delete all of your personal data from our active systems, under circumstances where the information is no longer necessary for the original purposes it was collected for, or you have withdrawn your consent to the processing of that data, and no remaining legal obligation requires us to retain the records.
  • ‌Right to Restriction of Processing‌: You may request that we temporarily pause the processing of your personal data during the period when we are verifying the accuracy of your information, reviewing an objection you have raised to our processing activities, or assessing your request for erasure.
  • ‌Right to Data Portability‌: You may request that we provide all of the personal data you have directly submitted to us in a structured, commonly used machine-readable format, so you can transfer that data to a different service provider if you wish.
  • ‌Right to Withdraw Consent‌: At any time, you are fully entitled to withdraw any previously provided consent you gave for us to process your personal information for specific purposes such as marketing outreach. This withdrawal will not affect the lawfulness of any processing we completed before you withdrew your consent, nor will it impact your ability to continue making purchases on our website.

When you submit a rights request to our team, we will respond to you within a maximum of 15 business days, and we will never charge you any fee for processing standard reasonable access and rights requests. We may only extend our response period by up to an additional 30 days if your request is particularly complex, and we will notify you of that extension and the reasons for the delay within the initial 15-day window. If we decline to fulfill any part of your submitted rights request, we will provide you a clear written explanation for our decision, and inform you of your right to submit a formal complaint to the Mexican National Institute of Transparency for Access to Information and Personal Data Protection (INAI) or other relevant data supervisory authority in your country of residence.

10. Policy Updates and Amendments

We may periodically update and revise this Privacy Policy to reflect changes to our business operations, new implemented site features, updated regulatory compliance requirements, or changes to applicable national and international data protection laws. When we make material significant changes to the terms of this policy, we will notify all registered users via prominent banner notification on the homepage of www.mascotasjardines.com at least 30 days before the new revised policy takes effect, and we will update the “Effective Date” mark at the top of this document to clearly reflect the date the new terms come into force.

Your continued use of our website after the new revised Privacy Policy goes into effect will be considered as your acceptance of the updated terms. We encourage all users to review this policy periodically whenever they visit our e-commerce site, to stay fully informed of how we are protecting your personal data.

11. Contact Information for Privacy Inquiries

If you have any questions, concerns, or formal requests related to this Privacy Policy, our personal data processing practices, or wish to exercise any of your data rights outlined in this document, you may reach out to our dedicated data protection team at any time using the following contact channels:

  • Email: [email protected]
  • Phone: +52 3325482012
  • Physical Postal Address: Av. Naciones Unidas 5279, Col. Jardines Universidad, MASCOTAS Y JARDINES, S.A. DE C.V.

We are committed to addressing all privacy-related inquiries fairly and promptly, and we will work with you to resolve any concerns you may have about how we manage and protect your personal information while you shop for your favorite pet products on our platform.