Effective Date: October 26, 2026
These Terms of Service govern your access to and use of the e-commerce platform operated by MASCOTAS Y JARDINES, S.A. DE C.V., hosted at our official website www.mascotasjardines.com, including all related subdomains, features, mobile-optimized interfaces, and associated services we provide to customers across Mexico.
As noted in our website’s public listing, we are a local pet accessory retailer founded by a team of passionate pet lovers based in Mexico City, curating a full collection of pet-safe grooming gloves, gentle hair brushes, interactive small pet toys, travel water solutions, and other daily pet care products designed to prioritize the comfort, health, and happiness of your cats, dogs, and small companion animals. These Terms outline the binding legal agreement between you as the site user and our company, so please read them carefully before browsing our catalog, creating a user account, or submitting any product order.
If you have any questions, disputes, or clarification requests related to these Terms, you may contact our authorized service representative team at any time through our official contact channels:
- Registered Legal Entity Name: MASCOTAS Y JARDINES, S.A. DE C.V.
- Physical and Mailing Operational Address: Av. Naciones Unidas 5279, Col. Jardines Universidad
- Dedicated Customer Service Phone Line: +52 3325482012
- Official Contact Email: [email protected]
1. Eligibility for Platform Use
By accessing www.mascotasjardines.com, you confirm that you are at least 18 years of age, or the age of majority in your local jurisdiction, and possess the full legal capacity to enter into a binding purchase agreement for pet products on this platform. If you are under the age of 18, you may only use our website and make purchases under the direct supervision and approval of a parent or legal guardian who agrees to be fully responsible for all of your account activities and any outstanding order fees incurred.
We do not permit access to our platform by users who have previously been suspended, banned, or permanently removed from our services for violating our prior Terms of Service, engaging in fraudulent transaction activity, or submitting repeated abusive false order claims. If you attempt to access our platform through bypass measures such as alternate email accounts after your access has been terminated, we reserve the right to block your IP address and pursue all available legal remedies to protect our operational rights.
Our platform is designed exclusively for personal, non-commercial use by individual pet owners purchasing products for their own companion animals. Resellers, bulk commercial purchasers, and third-party merchants are prohibited from purchasing our inventory for the purpose of reselling our branded products on external e-commerce platforms or physical retail locations without obtaining a formal written wholesale partnership authorization directly from our company leadership team.
2. User Account Registration and Security
When you choose to create a registered user account on our platform to save your preferred shipping addresses, track ongoing order status, view your complete order history, and access exclusive member-only discounts, you agree to provide only accurate, complete, and up-to-date personal information, including your full legal name, a valid active email address, and a working contact phone number. You may not register accounts using false identities, fake contact information, or email addresses that you do not legally own and control.
You are fully responsible for maintaining the confidentiality of your account login credentials, including your unique account password, and for all activities that occur under your registered account. If you become aware of any unauthorized access to your account, unauthorized purchases placed through your profile, or any other security breach related to your account status, you must notify our customer service team immediately. We will never be liable for any financial loss or order dispute that arises from your failure to secure your account credentials or share your login details with third parties intentionally or by accident.
We reserve the right to disable, suspend, or permanently terminate any user account at our sole discretion if we detect that the account is being used to conduct fraudulent transactions, submit malicious false order claims, scrape our site content in violation of our intellectual property rules, or otherwise violate any clause outlined in these Terms of Service.
3. Product Information, Pricing, and Order Acceptance
All product listings published on www.mascotasjardines.com are curated directly by our in-house team of pet lovers, and we take every reasonable measure to ensure that all product descriptions, safety specifications, material details, and displayed photographs are as accurate and representative of the real product as possible. However, minor non-substantial differences in product color, texture, or slight size variation that result from normal manufacturing processes or individual monitor color calibration differences do not qualify as product defects. All our items are confirmed to be made with fully non-toxic, pet-safe materials before they are added to our new arrivals catalog, to eliminate any safety risk for your furry family members.
All product prices listed on our platform are denominated in Euros unless explicitly noted otherwise, and all displayed prices exclude applicable local Mexican sales tax, shipping fees, and potential customs charges that may apply for remote region deliveries, unless otherwise stated on the individual product page. We reserve the right to adjust product pricing at any time without prior notice, though the pricing applied to your confirmed completed checkout will always be honored, no subsequent price adjustments will retroactively change the total cost of an order you have already successfully paid for.
When you submit an order and complete the payment process, you are placing a binding purchase offer with our company. Our formal acceptance of your order only takes effect when our warehouse team verifies your payment is fully processed, completes our mandatory pre-shipment quality check of your selected pet product, and sends you a formal order dispatch confirmation email. In the rare case that a product you ordered is listed at an incorrectly abnormally low price due to an obvious website system error or typo, we reserve the right to reject your order, cancel the transaction, and issue a full refund back to your original payment method even after your payment has been processed.
4. Payment Terms and Transaction Security
All payments submitted on our platform are processed through our PCI DSS fully compliant third-party payment gateway providers. We never store full sensitive credit card, debit card, or digital wallet credential information on our own internal company servers, to eliminate the risk of payment data leaks. By submitting payment information on our checkout page, you confirm that you are legally authorized to use the selected payment method, and that you have sufficient available funds to cover the total cost of your placed order including all applicable fees.
You agree to not file any unauthorized chargeback requests with your payment provider for completed, delivered orders without first contacting our customer service team to resolve any order-related issues directly through our published Return and Refund Policy. Any malicious, false chargeback claims submitted without valid supporting evidence may result in immediate permanent termination of your user account, restriction from all future purchases on our platform, and legal action pursued by our company to recover the disputed order amount plus all associated administrative and legal costs.
5. Intellectual Property Rights
All content published on www.mascotasjardines.com, including but not limited to all original product photographs, product description text, website interface design, logo art, layout structure, blog content about pet care, and promotional video materials, is the exclusive copyrighted property of MASCOTAS Y JARDINES, S.A. DE C.V. You may not reproduce, distribute, publicly display, republish, scrape, frame, or use any of our copyrighted content for any commercial or non-commercial purpose without our explicit prior written authorization.
You also agree to not use any automated tools, web crawlers, scrapers, or data mining software to access, bulk download, or harvest product data, customer information, or site content from our platform for any purpose. We actively monitor for unauthorized scraping activity, and reserve the right to block the IP addresses of any entities detected violating this intellectual property clause, while pursuing all available legal remedies for copyright infringement.
6. Prohibited User Activities
While accessing and using our e-commerce platform, you explicitly agree that you will not:
- Use our website for any illegal, unlawful, or unauthorized purpose that violates any applicable local, state, or federal Mexican law
- Harass, threaten, or send abusive, hostile communications to our customer service team, other registered users of the platform, or any staff members of our partner logistics and payment service providers
- Upload or transmit any malicious code, viruses, trojans, or other harmful software that is designed to disrupt, damage, or compromise the normal security functionality of our website and server infrastructure
- Impersonate any other person, legal entity, MASCOTAS Y JARDINES staff member, or misrepresent your personal identity or account affiliation to obtain unauthorized access to user data, preferential discounts, or special order privileges
- Post or transmit any false, defamatory, obscene, or illegal user-generated content through any public comment sections, review sections, or contact form features hosted on our platform
- Interfere with, disrupt, or perform any unauthorized penetration testing of our website servers, network systems, or user account security protocols
Any detected violation of these prohibited activity rules will result in immediate temporary suspension or permanent termination of your user account, and we reserve the right to report the violating activity to relevant local law enforcement authorities as required.
7. Limitation of Liability
MASCOTAS Y JARDINES, S.A. DE C.V. shall not be held liable for any indirect, incidental, special, consequential, or punitive damages that arise from your use of our website, including but not limited to lost profits, lost data, personal injury claims unrelated to confirmed product manufacturing defects, or economic losses that are not directly caused by our proven gross negligence.
Our total maximum aggregate liability for any dispute, claim, or damage arising from a completed order or your use of our platform is strictly limited to the total actual purchase amount you paid for the specific product that is the subject of the claim. Nothing in this clause is intended to exclude or restrict any non-waivable statutory consumer rights that you hold under applicable Mexican Federal Consumer Protection Law, which cannot be contractually overridden.
8. Policy Updates and Governing Law
These Terms of Service may be periodically updated to reflect new platform features, changes to our operational processes, or updates to applicable Mexican regulatory requirements. When we make material significant changes to these Terms, we will post the revised version with an updated effective date on this page, and display a prominent notice on our website homepage to notify all registered users 30 days before the revised terms take effect. Your continued use of our website after the new revised Terms go into effect will constitute your full acceptance of the updated clauses.
These Terms of Service are governed by and interpreted in full accordance with the laws of the United Mexican States, and any legal dispute arising from these Terms, your use of our platform, or any placed product order will be resolved exclusively in the local courts located in Guadalajara, Jalisco, Mexico.
If any individual clause outlined in these Terms of Service is determined to be invalid, unenforceable, or illegal by a competent judicial authority, all remaining other clauses of these Terms will remain in full force and effect, fully binding on both parties.
For any inquiries related to these Terms of Service, you may reach out to our official support team 7 days a week via the contact details listed at the beginning of this document.